At Nashirt, your satisfaction is our top priority. We want you to be completely happy with your purchase. Please review our Return and Refund Policy below to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

Our products are made to order, so returns are accepted under the following conditions:

  • Items must be defective or damaged upon arrival.
  • Incorrect items were received, such as wrong size, color, or design.

Please note that personalized items and custom orders are non-refundable unless there is an error on our part, such as a printing defect or incorrect item.

2. Return Process

If you receive a defective or incorrect item, please follow these steps to initiate a return:

  1. Contact Us: Reach out to our customer support team at [email protected] within 14 days of receiving your order. Include your order number, a description of the issue, and photos of the defective or incorrect product.
  2. Return Authorization: Once your return request is approved, we will provide you with detailed instructions on how to return the item.
  3. Ship the Item: After receiving return authorization, please ship the item back to us in its original condition. You will be responsible for any return shipping costs unless the return is due to our error.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

Refunds are available in the following cases:

  • You received a defective or damaged item.
  • The item you received was not what you ordered (wrong size, color, or design).

4. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Custom-designed or personalized items, unless there was a printing or production error.
  • Sale items or items marked as final sale.
  • Items that show signs of wear, damage, or alteration from their original condition.

5. Exchange Policy

We do not offer direct exchanges. If you would like a different size, color, or design, please return the item following the return process, and place a new order for the desired product.

6. Cancellations

Since all our products are made to order, you may cancel your order within 24 hours of placing it. After this period, your order will go into production, and cancellations will not be possible.

7. Contact Us

If you have any questions or need assistance with your return or refund, feel free to contact our support team at:

📧 Email: [email protected]

Thank you for choosing Nashirt! We are here to ensure you have a positive shopping experience with us.